Earlier this month, when a customer came to Duquesne University's Center for Pharmacy Services in the Hill District, pharmacy director Terri Kroh noticed a can of condensed milk in the woman's shopping bag.
"Doing some baking?" she asked.
The woman replied that no, that can of milk would be her dinner for that night and for later in the week. With co-pays for her medications priced at $40 and $50, she couldn't afford much else to eat.
Right then and there, Ms. Kroh sat down and figured out that the customer was being charged more than she should have been because of default billing from a mail-order company. Her correct co-pays were less than $10.
The Center for Pharmacy Services isn't your typical pharmacy -- and not just because it's believed to be the only stand-alone pharmacy in the country operated by a pharmacy school.
http://www.post-gazette.com/pg/11360/1199380-53.stm